Privacy Policy

1. Introduction

Idaa is a trading name of MT CLASSIC BUSINESS UK LTD. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy applies when you use the Idaa website, create an account, submit a service request, register as a professional, contact us, or otherwise interact with our services.

2. Information We Collect

We may collect information that you provide directly to us, including:

• your name;
• email address;
• telephone number;
• postcode and service location;
• account login information;
• service requests and job requirements;
• messages exchanged through the platform;
• reviews, ratings and feedback;
• professional profile information;
• business details, qualifications and verification information where applicable.

We may also collect technical information automatically when you use the platform, such as your IP address, browser type, device information, operating system, pages visited and usage activity.

3. How We Use Your Information

We may use personal information to:

• create and manage user accounts;
• process and display service requests;
• match customers with relevant professionals;
• allow professionals to provide quotations;
• communicate with users about requests, accounts and services;
• provide customer support;
• process payments and transactions where applicable;
• prevent fraud and misuse of the platform;
• improve our services and user experience;
• comply with legal and regulatory requirements.

4. Legal Basis for Processing

Where UK data protection law applies, we process personal information only where we have a lawful basis.

Depending on the circumstances, this may include:

• performance of a contract;
• steps taken at your request before entering into a contract;
• compliance with a legal obligation;
• our legitimate business interests;
• your consent where consent is required.

5. Sharing Your Information

We may share relevant information with professionals when necessary to fulfil a customer service request.

For example, a professional may receive information about the requested service, approximate location, job requirements and other details needed to provide a quotation.

We may also share information with trusted service providers that help us operate Idaa, including hosting providers, email services, analytics providers, payment processors and security providers.

We do not sell your personal information.

6. Payments

Where payment functionality is available, payments may be processed by third-party payment providers.

Payment providers may collect payment card or banking information directly. Idaa may not store complete payment card details itself.

Payment providers process your information according to their own privacy policies and applicable law.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to keep users signed in, remember preferences, understand how the website is used and improve performance.

Some cookies may be necessary for the platform to function correctly.

Where required by law, we will ask for consent before using non-essential cookies.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information, our legal obligations, fraud prevention, dispute resolution and business requirements.

9. Data Security

We use appropriate technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service can guarantee absolute security.

You should keep your account password confidential and notify us if you suspect unauthorised access to your account.

10. Your Privacy Rights

Depending on applicable law, you may have rights over your personal information, including the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your information;
• request restriction of processing;
• object to certain processing;
• request data portability;
• withdraw consent where processing is based on consent.

Some rights may be subject to legal exceptions.

To exercise your rights, please contact us using the details below.

11. Children's Privacy

Idaa is not intended for use by children under the age of 18.

We do not knowingly collect personal information from children for account creation or service requests.

12. Third-Party Services

Our platform may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices of third parties. You should review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal obligations.

When this happens, we will update the date shown at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy, how we use your information, or wish to exercise your data protection rights, please contact us.